Member Services Consulting

Private Clubs are in the business of providing member services. The higher the quality of the member experience, the higher the likelihood that your members will spend more time (and money) at your club and you will attract more new members.

The challenge is finding the right balance between providing the highest level of member experience while at the same time keeping your costs as low as possible.

Our Private Club Services Group can help your Club in the following areas:

• Member satisfaction surveys
• Facility utilization analysis
• Profit & loss analysis by activity
• Performance improvement
• Food and beverage cost control
• Amenity pricing
• Marketing strategies
• Membership models